Sailors using Tuition Assistance (TA) have specific responsibilities to ensure their courses are funded through the TA Program. It is your responsibility to report any and all course changes to the Navy College Virtual Education Center (NCVEC) to ensure your TA voucher is accurate. Additionally, you are expected to earn passing grades (C or higher for undergraduate and B or higher for graduate) and must reimburse TA funds for any collectable grades. This section will help guide you through specific issues that may arise as you complete your courses.
TA vouchers are issued for each specific course, section, and term. If anything changes regarding a course for which you have been approved, it will affect your TA funding if it is not reported properly. It is imperative that all course changes (course number, course title, term dates, tuition, etc.) be reported immediately to the NCVEC to prevent grading and billing issues.
If you receive an authorized TA voucher and then drop the course before the academic institution's add/drop deadline, contact the NCVEC to request TA cancellation.
If you receive a "W" grade, a waiver of the reimbursement policy may be requested via your Chain of Command. The withdrawal must be for one of the following reasons:
To receive a waiver, use a Help Request to upload a letter on command letterhead that is endorsed and signed by a member of the command triad. Be sure to select the TA Waivers category. If you have questions, contact TA Accounting at 1-877-838-1659 (choose option 6).
To request a course extension, submit documentation from the school reflecting a course extension has been authorized. Include the original course dates and the new extension date in your correspondence. Send request to TA Accounting using the Help Request to upload your documentation. If you have questions call TA Accounting at 1-877-838-1659 (choose option 6).
To amend an authorized TA voucher (course number, course title, term dates, etc.), submit a VOLED Assistance Center help request to prevent grading/billing issues.
After completing a course, ensure the academic institution has posted your grade electronically through the Grade Entry Application (GEAP) system. Per the Department of Defense Memorandum of Understanding (DoD MOU), academic institutions are required to submit TA-funded grades.
If a grade is missing more than 30 days from the term completion date, submit a grade report or unofficial transcript to TA Accounting:
850-473-6401/6402 DSN prefix 753
NETPDC TA Accounting N852
6490 Saufley Field Road
Pensacola, FL 32509-5241
Email or submit a Help Request
Grade reports are usually obtainable through your student account. Note that if you fail to report your grades, you and your command will receive letters from the Navy requesting your grade or reimbursement for the TA funding. If you do not respond, the amount of your TA will be withdrawn from your pay.
Wait at least one week after you submit your grade, then visit either ‘My Education’ or the Joint Services Transcript website to verify the grade appears (on the Academic Courses page of your JST). (If you submit grades via mail, you may need to wait longer.) Allow sufficient time for the grades to be processed before taking any further action.
If you fail or do not complete a course, see Reimbursement to the Navy for TA Funding on the TA Reimbursement and Waivers page, because you may need to reimburse TA funding.